Refund & Return Policy
Last Updated: November 2, 2025
At UNIGLOBAL Marketing, we are committed to ensuring your satisfaction with every purchase. Our Refund & Return Policy is designed to be transparent and straightforward. Please read it carefully to understand the process and conditions for returning a product.
This policy applies to all purchases made through our e-commerce, f-commerce, and direct market channels.
1. General Return Conditions
You may be eligible for a return if you meet the following conditions:
1. The return request must be initiated within 7 days of the delivery date.
2. The product must be unused, unworn, and in the same condition that you received it.
3. The product must be in its original packaging, with all original tags, labels, and manuals intact.
4. You must provide a valid proof of purchase (order number, invoice, etc.).
2. Valid Reasons for a Return
We accept returns for the following reasons:
1. The product was damaged upon arrival.
2. The product is defective or not functioning as described.
3. The wrong product was delivered.
4. The product does not match the description or specifications on our website.
Please Note: A simple change of mind is generally not a valid reason for a return.
3. Non-Returnable Items
The following items are not eligible for return or refund:
1. Industrial raw materials with broken seals or opened packaging.
2. Products that have been used, altered, or damaged by the customer.
3. Items sold on clearance or with a "no-return" policy explicitly stated.
4. Custom-made or special-order items for corporate clients.
4. How to Initiate a Return
To start the return process, please follow these steps:
Contact Us: Notify our Customer Service team within 7 days of receiving your order. You can reach us via info@uniglobalmkt.com or +8801344088704.
Provide Details: In your communication, please include your order number, the name of the product you wish to return, the reason for the return, and clear photos or a video of the damaged/defective/wrong item.
Await Approval: Our team will review your request. If your return is approved, we will provide you with instructions on how to send the product back to us.
Package the Item: Securely pack the item in its original packaging. Please ensure that all accessories and accompanying materials are included.
5. Inspection and Refund Process
1. Inspection: Once we receive the returned item, our quality control team will inspect it to ensure it meets the return conditions.
2. Refund Approval: If the return is approved after inspection, we will initiate the refund process.
3. Refund Method: The refund will be processed to your original method of payment (e.g., credit/debit card, mobile financial service). In some cases, we may offer a store credit or bank transfer.
4. Timeline: Please allow 7-10 business days for the refund to be processed after we have received the returned item.
5. Shipping Costs: Please note that original shipping charges are non-refundable. If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping costs.
6. Exchanges
If you received a defective or damaged product, we may offer an exchange for the same item, subject to availability. Please follow the same process for initiating a return and specify that you would like an exchange.
7. Wholesale and Corporate Orders
For wholesale, corporate, and bulk purchases of industrial raw materials, the return and refund policy may be governed by the specific terms outlined in your sales agreement or contract. Please contact your account manager for any inquiries.
8. Contact Us
If you have any questions about our Refund & Return Policy, please do not hesitate to contact our Customer Service team. We are here to help.
UNIGLOBAL Marketing
14/24, Pallabi, Dhaka-1216
Bangladesh